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• Refund & Return Policy

  At Faithful Impressions Memory Magnets, each personalized order is made with care. Please review your photos, names, spelling, and other details before placing your order.

  Personalized orders: Because custom magnets are made specifically for you, we cannot accept returns or offer refunds for a change of mind or for details submitted incorrectly. If you need to change or cancel an order, contact us as soon as possible. We can make changes or issue a full refund if production has not started.

  Damaged or incorrect orders: If your order arrives damaged or we made a mistake, please contact us within 7 days of delivery through our website. Include your order number and clear photos of the issue. We will work with you to provide a replacement or a refund.

  Shipping delays: If we cannot ship your order within the time promised, we will contact you with an updated date. You may accept the new date or cancel the unshipped order for a full refund.

  We want you to love your magnets. If something is wrong with your order, please reach out so we can make it right.

Shipping Information

Faithful Impressions Memory Magnets creates personalized products to order. Please allow time for us to prepare your magnets before they ship. Your estimated processing and shipping time will be provided when you place your order.

Shipping costs are shown at checkout. Once your order ships, you will receive tracking information if tracking is available for the shipping method selected. Delivery estimates may change because of carrier delays, weather, or holidays.

Please double-check your shipping address before placing your order. If you notice a mistake, contact us as soon as possible. We can update the address only if the order has not shipped.

If your package arrives damaged or does not arrive, please contact us through our website with your order number so we can help. If we cannot ship your order by the promised date, we will let you know and give you the choice to accept a new shipping date or cancel the unshipped order for a full refund.